If you’re an O2 customer then it will not come as news to you to hear that the O2 network was down for over 24 hours across the country, leaving O2 customers unable to make or receive phone calls. Even if you’re not an O2 customer, what happened can hardly have escaped your notice, as Facebook or Twitter feeds were filled with friends and acquaintances complaining about not being able to use their mobile phones.
In typical IT support style, a statement from O2, 25 hours after the problem started, said “Our tests now show that all our 2G and 3G services have been fully restored for affected customers. If any customers are still having problems we recommend they turn their phone off and on again.”
There is still some confusion as to what caused the crash, which caused this response from Askar Sheibani, Chief Executive of Comtek, an IT and telecoms repair company: “To have an entire network down is a poor show for the company ... The failure to deliver basic 2G and 3G services indicates that O2 may have taken its eye off the ball – ignoring the maintenance of its existing service in the rush to deliver 4G.
We quite. I’m only glad I left O2 earlier in the year!
