Extra features for virtual numbers

This week we are going to have a look at some of the more common features available to accompany your virtual phone number.

Firstly, there is what is often called a whisper, where a message is played before the call giving you necessary information. For example, whether it is a call to your business or personal number, which business they are calling if you have more than one, or which branch they are calling if you have lots of numbers pointing to one phone.

There is also the “Press 1” feature, whereby your caller will be welcomed with a message and then invited to press the appropriate button depending on which department they wish to speak to.

Fax to email is a handy service which converts your faxes to emails and sends them to your inbox so that you can store your fax correspondence on your PC.

Queuing places your callers in a queue when your lines are busy, greets them, tells them their call is important, plays them comforting music etc.

Finally, there is recording, which records your calls for you and emails them to you so that you can play them back on your computer to save you taking notes or forgetting any important details.

There are of course lots more out there, but these are five of the best!